This Refund & Cancellation Policy applies to bookings made with BASTANI LONDON LTD via this website.
Bottom line (summary)
- To secure your booking, a non-refundable deposit is required.
- Cancellations made within 14 days of the event will result in the loss of the full deposit.
Deposits
A deposit is required to confirm and reserve your event date. Deposits are non-refundable because we typically incur preparation and scheduling costs immediately after confirmation.
Cancellations
- More than 14 days before the event: the deposit remains non-refundable.
- Within 14 days of the event: the full deposit is forfeited.
Rescheduling
If you need to reschedule, please contact us as soon as possible. We’ll do our best to accommodate a new date subject to availability. Where rescheduling is possible, the deposit may be transferred to the new date.
Refund processing
Where a refund is due, it will be processed back to the original payment method. Refund timing can vary depending on your bank and card issuer.
Contact
Questions about this policy? Please contact us via Contact Us.
Last updated: April 20, 2026